By: Earl Brown, Autofusion (2023)
The rich conversational shopping experience provided by our TalkExpress platform is based on a concept that has defined our mission at Autofusion for the 25 years that we’ve been serving the Automotive industry. Helping consumers and dealers communicate better and see eye-to-eye is truly at the heart of everything we do.
The days of dealers spinning their wheels on one-way communications, preprogrammed chat bots, and static lead-forms are coming to an end. None of those solutions emulate (much less replace) real human-to-human sales contact. Consumers demand a more relevant and value-driven shopping experience from start to finish, as well as answers to their questions in real time, from a real person who is qualified to answer those questions and overcome their objections.
TalkExpress is the only solution that provides a comparable ‘showroom floor’ experience to a dealer’s internet shoppers. Simply point and click to be connected directly to a member of the dealer’s staff who can answer those questions, or even begin a live sales presentation complete with a vehicle walkaround.
Communicate in real time with your website visitors via Talk, Text, or Video, regardless of the device being used, and without the need to install any software or plugins. The platform works on ANY website and includes robust and useful features like 2-way screen share, noise cancelation, push notifications, call recording, end to end encryption, multi-party calls, and a backend dashboard that helps you stay on top of all of it.
TalkExpress allows your dealership to create a legitimate virtual showroom, empowering both your Sales and Service departments to conduct a wide array of real time customer interactions, all without the need for the customer to be physically present.
Five Key Features of TalkExpress:
Easy To Use On Any Device – PC, MAC, iPhone, Android. No complicated installs, plugins, or special browsers required. TalkExpress is a point and click solution that anybody can use without headaches.
Talk, Text, Or Video Chat – Far more sophisticated than the more common text chat apps offered by other providers. Your users can choose to communicate in the way that best suits their personality and needs.
2 Way Screen Sharing – For example, this can help you determine what they are looking at on your site, you can help them fill out forms, show them specials on a specific page, or even initiate a more in-depth sales presentation by showing them relevant documents (like a vehicle history report or price and payment information).
Robust Call Features – Secure end-to-end encrypted communications that keep your customers information safe and secure. Call recording, virtual noise cancellation, push and email notifications, as well as call transfers and call invites via email and text.
TalkExpress Dashboard – A highly useful and innovative backend tool that offers the turn-key ability to manage your agents, departments, and feature preferences. Including a comprehensive reporting function.
We think your dealership will be astounded at all the ways our tool far exceeds the functionality of the typical chat widgets a lot of other dealers use. The best way to learn more about this exciting and exclusive new product is to contact our sales team at sales@autofusion.com or schedule a demo and consultation today.
